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Trevor Boortz
ISR Portfolio
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Trevor Boortz
ISR Portfolio
eSports
Contact
ISR Portfolio
eSports
Contact

Sources:

Ciotti, Gregory. “How to Talk to Your Angriest Customers.” HelpU, 22 June 2016, www.helpscout.com/helpu/customer-complaints/.

Microsoft Corporation. Memo (Simple Design). Microsoft Word, 2025.

Smartsheet. “9 Free Escalation Matrix Templates: All Types & Formats.” Smartsheet, 2024, www.smartsheet.com/content/escalation-matrix-templates?srsltid=AfmBOorzJetA0FoEFqqPuDrPkl37p1bmHPY0vS4phtsB8W-awmwvkIws.

Sutton, Jeremy. “Socratic Questioning in Psychology: Examples and Techniques.” Positive Psychology, 19 June 2020, positivepsychology.com/socratic-questioning/.